About Role

We’re looking for a proactive and people-focused Assistant Manager to join our team in Jaffna. If you’ve led a team before and enjoy balancing operations with customer service, this role offers a great next step. You’ll support daily activities, guide your team, solve problems on the fly, and help drive business performance. Strong communication in Tamil and English, confidence with business tools, and a good grasp of the local market will set you up for success in this dynamic, hands-on position.

Requirements:

Proven experience in a supervisory or team lead role — ideally 2+ years in a retail, operations, sales, or service-driven environment.
Strong leadership skills with the ability to motivate, guide, and support team members while maintaining a positive work atmosphere.
Confident decision-maker who can handle day-to-day challenges, customer issues, and operational tasks with composure and accountability.
Excellent communication skills in Tamil and English — written and verbal — with the ability to liaise effectively between team members, upper management, and clients.
Comfortable working with numbers and business tools such as Excel, POS systems, inventory software, or internal reporting tools.
Highly organized with the ability to manage priorities, delegate tasks, and meet deadlines under minimal supervision.
Familiarity with the Jaffna region and local business landscape is a plus, especially when dealing with customers or local vendors.
Flexible schedule availability — including weekends or extended hours if business operations require it.

Qualifications:

A diploma or degree in Business Management, Administration, Marketing, or a related field from a recognized institution.
Prior experience in team coordination, branch-level supervision, or customer service roles is highly desirable.
Strong problem-solving and conflict-resolution skills — you don’t shy away from stepping in when things need fixing.
Knowledge of operational standards, workplace safety, and basic HR procedures is an added advantage.
Computer literacy is essential — especially with common office software, emails, reporting tools, and scheduling platforms.
A self-starter attitude, eager to grow into a more senior role within the company over time.

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To apply for this job please visit lk.linkedin.com.