Assistant Reservations Manager

Job description

Company Description

NH Collection Colombo offers comforting familiarity based on three main pillars value for money, the best location, and service with a human touch – making stays always a pleasure, time after time.

Job Description

Key Responsibilities:
• Oversee daily operations of the reservations department.
• Monitor and manage room availability and rates to maximize revenue and occupancy.
• Assist in implementing revenue strategies based on forecast trends and market analysis.
• Maintain accurate records of reservations, cancellations, and no-shows.
• Ensure all reservations are processed efficiently through OPERA Cloud PMS.
• Handle group bookings, travel agent allotments, and corporate accounts professionally.
• Train and supervise reservations agents, ensuring adherence to standards.
• Coordinate with Sales, Front Office, and Revenue departments for seamless operations.
• Prepare and analyze reservation reports and support revenue decision-making.
• Respond to guest inquiries and complaints related to reservations in a timely manner.

Qualifications
• Diploma or degree in Hospitality Management or related field.
• Prior experience in a city or business hotel environment.
• Familiarity with distribution channels and online booking engines.
• Minimum 3 to 4 years of experience in hotel reservations, with at least 1 year in a supervisory or assistant managerial role.
• Solid understanding of revenue management principles and best practices.
• Proficient in OPERA Cloud PMS (mandatory).
• Strong command of Microsoft Office Suite, especially Excel for data analysis and reporting.
• Excellent communication and organizational skills.
• Ability to work in a fast-paced environment with attention to detail.
• Professional appearance and customer-focused attitude.