Call Center Executive Colombo

Job  Role Description 

As a Call Center Executive at Mind Plus, you’ll be the friendly voice customers hear first. You’ll handle calls with care, answer questions, solve issues, and guide people in a helpful and respectful way. Whether it’s assisting with product inquiries, resolving concerns, or simply making someone’s day easier, your communication skills will shine. This role is perfect for someone who enjoys connecting with others, multitasking, and staying calm under pressure. If you’re someone who genuinely enjoys helping people and can bring a positive attitude to every call, you’ll feel right at home at Mind Plus.

Salary Range & Location – Call Center Executive

About Mind Plus

Mind Plus is a growing customer engagement and business solutions company based in Colombo, Sri Lanka. Known for its people-first approach, Mind Plus provides a range of support services including call center operations, back-office processing, and customer experience management. The company is built on the belief that human connection is key to building brand loyalty, and that philosophy runs through everything they do.

What makes Mind Plus truly stand out is its warm work culture and emphasis on professional development. Employees are encouraged to be themselves, learn continuously, and grow in their careers at a comfortable pace. It’s a workplace where your voice matters—both on the phone and in the team.

Mind Plus serves clients from various industries, including telecom, retail, healthcare, and finance, offering them tailored support that blends technology with a human touch. Their team of passionate professionals helps businesses stay connected with their customers, improve service quality, and maintain a positive reputation.

Whether you’re starting your career or looking to build on existing skills, Mind Plus offers opportunities for growth, learning, and making a meaningful impact. It’s more than just a job—it’s a chance to be part of a supportive, forward-thinking team that values effort, empathy, and enthusiasm.

Responsibilities & Requirements

Responsibilities:

As a Call Center Executive at Mind Plus, your primary responsibility is to ensure every customer interaction is smooth and professional. You’ll handle incoming and outgoing calls, respond to inquiries, provide product or service details, and resolve complaints with patience and care. You’ll be expected to log each interaction accurately, follow call scripts when needed, and escalate complex issues to supervisors. Maintaining a calm, positive tone during each call is key, even when challenges arise. You may also assist in follow-up calls, surveys, or reminders depending on client requirements.

Requirements:

To succeed in this role, you should have excellent communication skills in Sinhala and English (Tamil is a bonus), a polite and confident telephone manner, and strong listening abilities. A minimum of O/Ls is required, but previous call center or customer service experience is an advantage. Basic computer literacy is essential as you’ll be using internal systems to update records and manage call flows. The ideal candidate is a quick learner, a team player, and someone who genuinely enjoys helping others. If you bring enthusiasm, reliability, and a willingness to grow, Mind Plus will support you every step of the way.

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