Customer Experience Associate

Job description

We’re looking for a Customer Experience Associate — someone who’s friendly, well-presented, and passionate about creating positive first impressions!

If you’re dynamic, organized, and love engaging with people, this is your opportunity to be the face of our institute — welcoming visitors, assisting students, and supporting smooth day-to-day front office operations.

RESPONSIBILITIES:

• Welcome and direct visitors, students, and callers with warmth and professionalism.

• Assist with general inquiries and guide individuals to the correct departments or personnel.

• Coordinate front desk tasks and maintain a neat, organized, and inviting reception area.

• Manage incoming and outgoing communication (calls, messages, mail).

• Support student-related front office and administrative coordination tasks.• Handle other duties related to ensuring smooth front office operations.

What We’re Looking For:

✅ Excellent communication skills in English (Sinhala/Tamil fluency is a plus)

✅ A pleasant, professional personality

✅ Confidence in Microsoft Office and handling calls/emails

✅ 1–2 years’ experience in front office, reception, or customer service (freshers with the right attitude are welcome!)