Customer Service Role

Customer Service Role

• Company Website Link: https://www.emiratesgroupcareers.com

• Company Name: Emirates Group

• Industry: Aviation / Travel Services

• Location: Dubai, United Arab Emirates

• City: Dubai

• Postal Code: 00000 (not specified)

• Region: Dubai Emirate

• Gender: Any

• Company Office Local Address: Emirates Group Headquarters, Dubai, UAE

• Contact Info: +971 (contact not specified)

• Email Address: careers@emirates.com (generic HR contact)

• Country: United Arab Emirates

• Job Type: Full-time

• Currency: AED

• Job Average Salary Rate: AED 4,500 – AED 7,500 per month (example range for customer service roles in aviation Dubai)
  Estimated range based on market data. Actual salary may vary. This salary range is an estimation made by Zip Hustle

About Emirates Group

Emirates Group, headquartered in Dubai, operates Emirates Airline and dnata, offering aviation services, airport operations, and customer-focused travel solutions worldwide. It fosters professional growth and global career opportunities.

Key Responsibilities

Customer-Facing Roles

• Airport Services Agent: Deliver exceptional service during check-in, boarding, and baggage handling.

• Marhaba Services Agent: Assist VIPs, unaccompanied minors, and passengers with special needs to ensure a smooth travel experience.

Back-Office Role

• Contact Centre Agent: Provide accurate product and service information via chat, social media, or voice channels.

• Maintain high-quality customer interactions and support sales opportunities.

General Responsibilities

• Follow Emirates Group systems training and customer service protocols.

• Maintain professional behavior and appearance in uniformed roles.

• Work in a shift environment, including weekends and holidays.

Qualification Requirements

• Fluency in English; additional languages are a plus.

• High school certificate or A levels.

• Excellent interpersonal and customer service skills.

• PC skills for Windows applications (Word, Excel, Email).

• Ability to type accurately and communicate effectively for messaging roles.

Benefits

• Competitive salary and travel-related benefits.

• Flight and hotel discounts worldwide.

• Opportunities to work across Emirates Airline, dnata, and Marhaba services.

• Exposure to a multicultural team and global customer interactions.

• Full-time and part-time opportunities available.

Disclaimer

This job listing is aggregated from publicly available sources. We are not the employer. Please apply only via the official careers page.
Please apply to Customer Service Role – Dubai, United Arab Emirates only through the official careers website given apply link.

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Join Emirates Group as a Customer Service professional in Dubai, delivering exceptional experiences, enhancing career growth, and working with international aviation teams