Zip Hustle
MagickTech seeks an experienced Delivery Manager to lead BPO and software services. Drive client satisfaction, operational excellence, and team leadership. Join a global tech innovator using AI, AR, ML, and more. Apply today for this senior-level role in tech delivery operations.
Summary Table
| Category | Details |
|---|---|
| Company Name | MagickTech, part of the Magick Group |
| Industry | Technology – Software Development, BPO, SaaS, AR/VR, AI/ML, eCommerce, Enterprise Systems |
| Headquarters | Toronto, Ontario, Canada |
| Global Reach | Facilities in India, U.S., supported by supply chains in Mexico, China, Vietnam, Indonesia, Europe |
| Job Title | Delivery Manager – Technical Operations |
| Job Type | Full-Time |
| Location | Not specified (assumed global/hybrid opportunity with MagickTech’s international presence) |
| Key Areas of Responsibility | |
| Client Relationship Management | Build relationships, resolve escalations, align delivery with client needs, manage SLAs/KPIs |
| Operational Excellence | Implement best practices, optimize processes, improve service quality and efficiency |
| Team Leadership | Manage and mentor cross-functional teams, set goals, lead recruitment and engagement |
| Project Delivery | Oversee full delivery lifecycle—project planning, risk tracking, timeline and scope control |
| Required Experience | 10+ years in BPO/Software Delivery Management; 5+ in leadership/client-facing roles |
| Education | Bachelor’s in Business/IT; MBA preferred |
| Key Skills | Client engagement, stakeholder management, team leadership, SLA/KPI tracking, service optimization |
| Tools | Familiarity with JIRA, MS Project, or similar project management tools |
| Soft Skills | Strong communication, negotiation, analytical thinking, attention to detail |
| Company Values | Innovation, performance, global excellence, and transformation through technology |
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