Delivery Manager to lead BPO and software services – Jaffna

MagickTech seeks an experienced Delivery Manager to lead BPO and software services. Drive client satisfaction, operational excellence, and team leadership. Join a global tech innovator using AI, AR, ML, and more. Apply today for this senior-level role in tech delivery operations.

Summary Table Category Details Company Name MagickTech, part of the Magick Group Industry Technology – Software Development, BPO, SaaS, AR/VR, AI/ML, eCommerce, Enterprise Systems Headquarters Toronto, Ontario, Canada Global Reach Facilities in India, U.S., supported by supply chains in Mexico, China, Vietnam, Indonesia, Europe Job Title Delivery Manager – Technical Operations Job Type Full-Time Location Not specified (assumed global/hybrid opportunity with MagickTech’s international presence) Key Areas of Responsibility Client Relationship Management Build relationships, resolve escalations, align delivery with client needs, manage SLAs/KPIs Operational Excellence Implement best practices, optimize processes, improve service quality and efficiency Team Leadership Manage and mentor cross-functional teams, set goals, lead recruitment and engagement Project Delivery Oversee full delivery lifecycle—project planning, risk tracking, timeline and scope control Required Experience 10+ years in BPO/Software Delivery Management; 5+ in leadership/client-facing roles Education Bachelor’s in Business/IT; MBA preferred Key Skills Client engagement, stakeholder management, team leadership, SLA/KPI tracking, service optimization Tools Familiarity with JIRA, MS Project, or similar project management tools Soft Skills Strong communication, negotiation, analytical thinking, attention to detail Company Values Innovation, performance, global excellence, and transformation through technology

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