Head of Onboarding & Client Renewal Experience – Dubai

Website Saxo Bank

Head of Onboarding & Client Renewal Experience – Dubai

  • Company website link: https://www.home.saxo

  • Company name: Saxo Bank

  • Industry: Financial Services / Banking

  • Location: Dubai, United Arab Emirates

  • City: Dubai

  • Postal Code: 00000

  • Region: Dubai Emirate

  • Gender: Not Specified

  • Company Office Local Address: Saxo Bank Dubai, Gate Village 8, DIFC, Dubai, United Arab Emirates

  • Contact Info: +971 4 449 4800

  • Email Address: careers@saxobank.com

  • Country: United Arab Emirates

  • Job Type: Full-time

  • Currency: AED (د.إ)

  • Job Average Salary Rate: AED 30,000 – AED 40,000 per month
    Estimated range based on market data. Actual salary may vary. This salary range is an estimation made by Jobs in Leed UK.

About Saxo Bank

Saxo Bank is a leading global investment bank specializing in online trading, investment, and fintech innovation. Founded in 1992, Saxo provides access to financial markets in over 170 countries and operates under strict regulatory frameworks. Known for digital excellence and client-first innovation, Saxo empowers traders and investors worldwide with transparent, technology-driven financial solutions.

Job Summary

Saxo Bank is seeking a Head of Onboarding & Client Renewal Experience for its Dubai office to lead the full client lifecycle for onboarding (Journey 3) and renewals (Journey 8). This role is ideal for professionals with strong project management, AML/KYC expertise, and a passion for optimizing client experiences through data, automation, and process improvement.

Key Responsibilities:

  • Lead and enhance the digital and non-digital client onboarding and renewal processes.

  • Serve as the primary liaison between local operations and global headquarters.

  • Implement continuous improvement and automation strategies to optimize client journeys.

  • Manage compliance alignment with both local and global AML/KYC standards.

  • Analyze CRM data, conversion rates, and client feedback to identify improvement areas.

  • Coordinate with internal stakeholders including Compliance, Operations, and Technology teams.

  • Ensure all communication, documentation, and user interactions are compliant and client-focused.

  • Conduct market analysis and competitor benchmarking to identify best practices.

  • Drive digital transformation initiatives using automation and AI-driven tools.

  • Report insights and progress to leadership, ensuring transparency and accountability.

Required Qualifications:

  • 5–8 years of experience in financial services, client onboarding, or related roles.

  • Strong understanding of AML/KYC compliance processes and CRM systems.

  • Proven ability to manage cross-functional projects and stakeholder relationships.

  • Excellent analytical, organizational, and communication skills.

  • Experience with process automation and data-driven decision-making.

  • Client-centric mindset focused on improving user experience.

This is an exceptional opportunity for a driven professional to shape the client journey within one of the world’s most respected digital investment banks.

Disclaimer

This job listing is aggregated from publicly available sources. We are not the employer. Please apply only via the official careers page. Please apply to Head of Onboarding & Client Renewal Experience – Dubai, United Arab Emirates only through the official careers website given apply link.

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Join Saxo Bank Dubai as Head of Onboarding & Client Renewal Experience — lead digital transformation, enhance client journeys, and optimize AML/KYC compliance

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