Teamified
Job Description
About Teamified
Teamified helps big companies and digital businesses in Australia build remote teams in India, the Philippines, and Sri Lanka. We hire talented people like engineers, testers, and product managers to work on new and exciting technology. We have over 200 team members working with more than 20 clients. We believe in building strong, trustworthy, and respectful working relationships. Besides supporting clients, we are also creating our own technology products. Our goal is to deliver the best results for our customers, partners, and employees.
About the Client
Our client is part of the Little Group, a private company in Australia that owns businesses like Port Phillip Ferries and Little Real Estate, one of the largest property management companies in the country. Their mission is to improve how real estate agencies manage rentals and properties by using technology. They want to make renting, owning, and managing properties easier and more enjoyable.
Role Summary
You will be part of the Customer Experience team, which connects customers with the company. Your job is to help customers with their questions and teach them how to use the company’s platform. You will support both new and existing customers and build strong relationships with them.
Responsibilities
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Reply quickly and politely to chats, emails, and platform requests from customers
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Make each customer feel valued and cared for
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Solve customer problems or send issues to the right team if needed
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Enter data accurately and follow up on tasks as required
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Manage customer requests using Jira and keep records up to date
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Suggest ways to improve customer service and office processes
Who You Will Work With
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Head of Customer Experience
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Customer Success Managers
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Other internal team members
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Current clients and partners
What We Need From You
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Good skills with Microsoft Office
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Strong written and spoken communication
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Careful attention to detail
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Creative problem-solving abilities
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Good at handling conflicts and solving issues
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Experience with Jira ticketing system
Nice to Have
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Experience with property management software
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Knowledge of the real estate industry
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Understanding of rental laws in Australia
Key Skills
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Clear communication
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Focus on details
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Taking initiative and working proactively
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Creative thinking to solve problems
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Good at managing time and setting priorities
Other Important Info
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You must be available to work on a rotating schedule between 8 am and 8 pm, Monday to Friday (Australian time)
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You need to work according to Australian time zones
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You may be required to work on some Australian public holidays
If you have the skills we need and want to be part of our team, please apply today!
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To apply for this job please visit www.linkedin.com.