HMRC
Customer Services Advisor – Washington 448R
HMRC • Washington, United Kingdom • via Life At HMRC
| Category | Details |
|---|---|
| Job Title | Customer Service Advisor |
| Employer | HM Revenue and Customs (HMRC) |
| Role Overview | First point of contact for customers, providing advice and assistance mainly via phone, email, and webchat. |
| Key Responsibilities | – Handle customer inquiries by phone, email, webchat – Assist with tax payments – Take payments – Update customer records – Debt management (if allocated) |
| Work Hours & Shifts | – Shifts between 7:45 am – 8 pm, Monday to Saturday – Max 1 late shift/week, max 6 Saturdays/year – Hybrid working: 2 days/week from home possible |
| Training | 6-12 weeks full-time induction (Mon-Fri, 9 am-5 pm) at Regional Centre |
| Location | Regional Centre (office-based on some days) |
| Employment Type | Full-time (37 hrs/week) or part-time (min 25 hrs/week, flexible shift patterns) |
| Salary & Benefits | – Salary: £26,770/year – Pension contribution: £7,755/year – Generous leave (starting at 25 days) – Family-friendly policies, coaching, development |
| Person Specification | – No experience required; full training provided – Comfortable on the phone and with written notes – Good communication skills – Can-do attitude – Basic math skills – Resilience in demanding environment |
| Behaviours Assessed | – Managing a Quality Service – Delivering at Pace – Communicating and Influencing |
| Selection Process | Eligibility form → Application form → Online Customer Service Test → Video interview |
| Diversity & Inclusion | Inclusive culture, supports flexible working and reasonable adjustments |
| Nationality Requirements | Open to UK, Irish, Commonwealth, EU nationals (with right to work), and others as specified |
| Security Checks | Criminal record check and baseline personnel security standard required |
| Additional Info | Not eligible for skilled worker visa sponsorship; recording interviews prohibited without permission; feedback provided after interview |
| Contact for Queries | Volume Recruitment Team: csgrecruitmentqueries@hmrc.gov.uk |
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To apply for this job please visit careers.hmrc.gov.uk.